Personal Shopping

SEND YOUR SHOPPING LIST FOR CURBSIDE PICKUP AT OUR STORE

Personal Shopping

Send Your Shopping List for Curbside Pickup at our Store

STEP 1

Enter your information, select a pickup date, then build
your grocery shopping list.

STEP 2

Load funds onto your declining balance if you’re an owner
or a gift card if you’re not an owner.

STEP 3

When you arrive, park, call our store from your vehicle,
and our staff will bring you your order.

Step 1
Complete the form and build your shopping list.

Step 2
Load funds onto your declining balance or gift card.

Step 3
Pick up your online order on your selected pickup date.

Frequently Asked Questions

Have questions before or during the order process? Check below for answers to frequently asked questions, then contact us here if you still need help.

Ordering

I'm new. How do I place an order from start to finish?

The form is designed to easily walk you through the ordering process. Here’s how to fill it out step by step:

1. Enter your contact information.

2. Select your pickup date and time slot.

3. Tell us who will be picking up your order.

4. Build your grocery list by listing one item per line, then clicking the + button to add another line for a new product. Repeat for each department until your list is complete.

5. Select your substitution preferences, and make a note of any specific products you would not like substituted.

6. Select your payment method. If you’re an owner and do not already have enough funds on your declining balance to cover the order, we ask that you add more by completing the checkout process in the form. If you’re not an owner, we ask that you purchase a gift card to cover the total amount of the order.

7. Click the Submit button. DO NOT click the Submit button more than once, or you will be double charged.

How many orders can I place?

There is no limit to the number of orders you can place through this form.

How often should I order?

If possible, please limit your order frequency to one larger order per week. That way time slots are available for more people.

Is there a minimum order?

No, there is no minimum amount required to place an order.

Do I need an account or have to be an owner to order?

No, this order form is not directly linked to accounts or ownerships. It’s just a form that anyone can fill out each time they want to place a curbside pickup order.

Can I cancel my order after it’s placed?

No, we are unable to cancel or change orders once they are placed due to the volume of orders we receive daily.

I'm having problems placing an order. What do I do?

If you’re ordering during our temporary store hours of 10:00am-7:00pm, call 715-231-3663 and dial 0 to speak to our customer service team. If you’re ordering outside of store hours, please email info@mmfc.coop, and we’ll reply as soon as possible.

Do I have to log in to place an order through this form?

No, there is no login process associated with using this form. You just fill out the steps each time you want to place an order for curbside pickup.

I’m not good at using technology. How do I place an order?

If you have limited internet access or are having trouble using the form, call us at 715-231-3663 between the hours of 10:00am-7:00pm, and we’ll fill out the form for you over the phone if needed. Due to the volume of calls we are currently receiving and placing, please try not to use this option if you can.

I’m severely immunocompromised. Can I still order?

Yes, we can make pickup arrangements that allow for further social distancing if needed. Please list your request in the “Comments for your Personal Shopper” box when filling out the form.

How do I know if my order was successfully submitted?

If your order was submitted successfully, you will see a confirmation message on-screen and will receive a confirmation email. If you do not receive a confirmation email, check your Spam or Promotions folder first. If you can’t find an email, check the list of pending transactions for the card you used to see if there’s one from us. If you didn’t receive an email and see a pending charge, contact us to make sure we received your order. If you didn’t recieve an email and don’t see a pending charge, try submitting your order again.

Building Your List

How do I build my grocery list?

When you get to the “Build Your Grocery List” step, you should see that the list builder is categorized by department. To add a product to your list, type the product information (brand, name, quantity, etc.) into the box, then click the + button on the right side to add another line and repeat for each product you’d like to add. Please only add one product per line and be as specific as you can.

Do I need to add products to a cart?

No, this form is not built like an online store in which you select a product, add it to your cart, and complete a checkout process. It’s just a list builder, so all you have to do is list one product per line. We’ll take it from there.

Is there a product list I can view?

Unfortunately, there is no complete product list that you can view at this time. We are working on solutions for this and will make an announcement when we find one.

Why do you ask for my substitution preferences?

Due to the COVID-19 outbreak, we are experiencing supply chain interruptions in some product lines. We ask for your substitution preferences just in case one of the products you request is unavailable.

What happens if some items are out of stock?

When you pick up your order, our staff will do their best to let you know which items were out of stock.

Are there items that are regularly out of stock right now?

We are currently experiencing supply shortages of toilet papers, some cleaning supplies, canned foods, and other shelf-stable items. If a product you order is out of stock and substitution preferences are included with your order, we will substitute them with a comparable product of a similar price.

I left something off my list. Can I add it after?

Unfortunately, we cannot change or add to curbside pickup orders after they are received.

Payment

What payment methods are accepted?

We currently accept all major credit cards through this order form. Cash, checks, and gift cards are not accepted for curbside pickup orders at this time.

Can place an order for curbside pickup and pay with cash?

Unfortunately, cash is not an accepted payment method for curbside pickup at this time.

What is a declining balance?

A declining balance is a budgeting tool included with every ownership account that allows owners to load money onto their account and pay for their orders without having to run a card every time. To add money to your declining balance, fill out this order form, or call 715-231-3663, dial 0, and have a payment method ready.

Can I pay with a gift card?

Unfortunately, gift cards are not an accepted payment method for curbside pickup at this time.

Can I pay with an EBT card?

Yes, but EBT cards are not an accepted payment method through the online form. To pay with your EBT card, fill out the form, and when you get to the payment step, select “Wisconsin QUEST Card” as your payment method. When it’s time for pickup, drive to our store, park, call 715-231-3663, dial 0, and tell our customer service team you’re here to pick up your order and need to pay with your EBT card. Our staff will then come get your card, charge it, and bring your order and EBT card back out to your vehicle.

Can I use Double Dollars vouchers?

Yes, you can use your Double Dollars vouchers for orders to be picked up on Tuesdays. We will ask for them when we ask for your EBT card at pickup. We will also distribute any new Double Dollars vouchers earned at that time.

Can I load money onto my declining balance without going into the store?

Yes, you can add funds to your declining balance over the phone. To do so, call 715-231-3663, dial 0, and have a payment method ready.

How do I know the cost of products?

Unfortunately, there is no complete product list with current pricing that you can view at this time. We are working on solutions for this and will make an announcement when we find one. Until then, we recommend looking back at previous receipts or making your best estimate. If you underestimate the total amount of the order, we’ll contact you to add more funds to your balance or gift card to cover the entire amount.

What happens if I underestimate the cost of my order?

We’ll contact you to add more funds to your balance or gift card to cover the entire amount of the order.

What happens if all of the money I add to my declining balance or gift card isn’t used for this order?

If funds are left on your declining balance after placing your order, they will remain on your balance and be available next time you place an online order for curbside pickup or shop in-store. If funds are left on your gift card after placing your order, they will remain on your gift card and be available to use next time you shop in-store. Unfortunately, gift cards are not an accepted payment method for curbside pickup at this time, but we are working on a solution for this.

Is making a donation required?

No, donations are not required.

How are donations being used?

All donations collected through this form will go to food security and/or our local farms depending on the requests we receive.

I clicked the Submit button more than once and was charged multiple times for this order. How do I receive a refund?

If you notice a double charge for your order, please contact us immediately during store hours (10:00am-7:00pm) at 715-231-3663 and dial 0 or email info@mmfc.coop to let our staff know. If it’s before midnight on the day you placed the order, we can void the extra transaction so the authorization falls off your card. If it’s after midnight on the day you placed the order, we will refund the second transaction. Refunds can take up to ten days to process.

Pickup

When is the soonest I can pick up an order?

The earliest available pickup time slots are next-day, as long as they are not filled. We do not currently offer same-day pickup.

How many pickup time slots are available?

A limited number of time slots are available each hour from 11:00am-7:00pm. Once the time slots are filled, you won’t be able to select them through the form.

Is there a pickup fee?

No, there is no pickup fee.

How do I pick up my order?

When it’s time to pick up your order, head to our store, park, call 715-231-3663, dial 0 to speak to our customer service team, and tell them you’re here to pick your order. They will then bring your order out to your vehicle.

I received my order and several items were out of stock. What should I do?

Do not place a second order for the out-of-stock items as soon as you get home. Chances are that we won’t receive them until our next delivery arrives several days later. If possible, please request those items on another order 3-7 days after your first was picked up.

I received my order and some products were incorrect. What should I do?

While we do our very best to pick the right products, this does occasionally happen due to insufficient information submitted through the form or staff error. If this happens, please contact us right away and let us know so we can make it right.

FAQS

Have questions? Check our FAQs, then contact us
here if you still need help.

Ordering

I'm new. How do I place an order from start to finish?

The form is designed to easily walk you through the ordering process. Here’s how to fill it out step by step:

1. Enter your contact information.

2. Select your pickup date and time slot.

3. Tell us who will be picking up your order.

4. Build your grocery list by listing one item per line, then clicking the + button to add another line for a new product. Repeat for each department until your list is complete.

5. Select your substitution preferences, and make a note of any specific products you would not like substituted.

6. Select your payment method. If you’re an owner and do not already have enough funds on your declining balance to cover the order, we ask that you add more by completing the checkout process in the form. If you’re not an owner, we ask that you purchase a gift card to cover the total amount of the order.

7. Click the Submit button. DO NOT click the Submit button more than once, or you will be double charged.

How many orders can I place?

There is no limit to the number of orders you can place through this form.

How often should I order?

If possible, please limit your order frequency to one larger order per week. That way time slots are available for more people.

Is there a minimum order?

No, there is no minimum amount required to place an order.

Do I need an account or have to be an owner to order?

No, this order form is not directly linked to accounts or ownerships. It’s just a form that anyone can fill out each time they want to place a curbside pickup order.

Can I cancel my order after it’s placed?

No, we are unable to cancel or change orders once they are placed due to the volume of orders we receive daily.

I'm having problems placing an order. What do I do?

If you’re ordering during our temporary store hours of 10:00am-7:00pm, call 715-231-3663 and dial 0 to speak to our customer service team. If you’re ordering outside of store hours, please email info@mmfc.coop, and we’ll reply as soon as possible.

Do I have to log in to place an order through this form?

No, there is no login process associated with using this form. You just fill out the steps each time you want to place an order for curbside pickup.

I’m not good at using technology. How do I place an order?

If you have limited internet access or are having trouble using the form, call us at 715-231-3663 between the hours of 10:00am-7:00pm, and we’ll fill out the form for you over the phone if needed. Due to the volume of calls we are currently receiving and placing, please try not to use this option if you can.

I’m severely immunocompromised. Can I still order?

Yes, we can make pickup arrangements that allow for further social distancing if needed. Please list your request in the “Comments for your Personal Shopper” box when filling out the form.

How do I know if my order was successfully submitted?

If your order was submitted successfully, you will see a confirmation message on-screen and will receive a confirmation email. If you do not receive a confirmation email, check your Spam or Promotions folder first. If you can’t find an email, check the list of pending transactions for the card you used to see if there’s one from us. If you didn’t receive an email and see a pending charge, contact us to make sure we received your order. If you didn’t recieve an email and don’t see a pending charge, try submitting your order again.

Building Your List

How do I build my grocery list?

When you get to the “Build Your Grocery List” step, you should see that the list builder is categorized by department. To add a product to your list, type the product information (brand, name, quantity, etc.) into the box, then click the + button on the right side to add another line and repeat for each product you’d like to add. Please only add one product per line and be as specific as you can.

Do I need to add products to a cart?

No, this form is not built like an online store in which you select a product, add it to your cart, and complete a checkout process. It’s just a list builder, so all you have to do is list one product per line. We’ll take it from there.

Is there a product list I can view?

Unfortunately, there is no complete product list that you can view at this time. We are working on solutions for this and will make an announcement when we find one.

Why do you ask for my substitution preferences?

Due to the COVID-19 outbreak, we are experiencing supply chain interruptions in some product lines. We ask for your substitution preferences just in case one of the products you request is unavailable.

What happens if some items are out of stock?

When you pick up your order, our staff will do their best to let you know which items were out of stock.

Are there items that are regularly out of stock right now?

We are currently experiencing supply shortages of toilet papers, some cleaning supplies, canned foods, and other shelf-stable items. If a product you order is out of stock and substitution preferences are included with your order, we will substitute them with a comparable product of a similar price.

I left something off my list. Can I add it after?

Unfortunately, we cannot change or add to curbside pickup orders after they are received.

Payment

What payment methods are accepted?

We currently accept all major credit cards through this order form. Cash, checks, and gift cards are not accepted for curbside pickup orders at this time.

Can place an order for curbside pickup and pay with cash?

Unfortunately, cash is not an accepted payment method for curbside pickup at this time.

What is a declining balance?

A declining balance is a budgeting tool included with every ownership account that allows owners to load money onto their account and pay for their orders without having to run a card every time. To add money to your declining balance, fill out this order form, or call 715-231-3663, dial 0, and have a payment method ready.

Can I pay with a gift card?

Unfortunately, gift cards are not an accepted payment method for curbside pickup at this time.

Can I pay with an EBT card?

Yes, but EBT cards are not an accepted payment method through the online form. To pay with your EBT card, fill out the form, and when you get to the payment step, select “Wisconsin QUEST Card” as your payment method. When it’s time for pickup, drive to our store, park, call 715-231-3663, dial 0, and tell our customer service team you’re here to pick up your order and need to pay with your EBT card. Our staff will then come get your card, charge it, and bring your order and EBT card back out to your vehicle.

Can I use Double Dollars vouchers?

Yes, you can use your Double Dollars vouchers for orders to be picked up on Tuesdays. We will ask for them when we ask for your EBT card at pickup. We will also distribute any new Double Dollars vouchers earned at that time.

Can I load money onto my declining balance without going into the store?

Yes, you can add funds to your declining balance over the phone. To do so, call 715-231-3663, dial 0, and have a payment method ready.

How do I know the cost of products?

Unfortunately, there is no complete product list with current pricing that you can view at this time. We are working on solutions for this and will make an announcement when we find one. Until then, we recommend looking back at previous receipts or making your best estimate. If you underestimate the total amount of the order, we’ll contact you to add more funds to your balance or gift card to cover the entire amount.

What happens if I underestimate the cost of my order?

We’ll contact you to add more funds to your balance or gift card to cover the entire amount of the order.

What happens if all of the money I add to my declining balance or gift card isn’t used for this order?

If funds are left on your declining balance after placing your order, they will remain on your balance and be available next time you place an online order for curbside pickup or shop in-store. If funds are left on your gift card after placing your order, they will remain on your gift card and be available to use next time you shop in-store. Unfortunately, gift cards are not an accepted payment method for curbside pickup at this time, but we are working on a solution for this.

Is making a donation required?

No, donations are not required.

How are donations being used?

All donations collected through this form will go to food security and/or our local farms depending on the requests we receive.

I clicked the Submit button more than once and was charged multiple times for this order. How do I receive a refund?

If you notice a double charge for your order, please contact us immediately during store hours (10:00am-7:00pm) at 715-231-3663 and dial 0 or email info@mmfc.coop to let our staff know. If it’s before midnight on the day you placed the order, we can void the extra transaction so the authorization falls off your card. If it’s after midnight on the day you placed the order, we will refund the second transaction. Refunds can take up to ten days to process.

Pickup

When is the soonest I can pick up an order?

The earliest available pickup time slots are next-day, as long as they are not filled. We do not currently offer same-day pickup.

How many pickup time slots are available?

A limited number of time slots are available each hour from 11:00am-7:00pm. Once the time slots are filled, you won’t be able to select them through the form.

Is there a pickup fee?

No, there is no pickup fee.

How do I pick up my order?

When it’s time to pick up your order, head to our store, park, call 715-231-3663, dial 0 to speak to our customer service team, and tell them you’re here to pick your order. They will then bring your order out to your vehicle.

I received my order and several items were out of stock. What should I do?

Do not place a second order for the out-of-stock items as soon as you get home. Chances are that we won’t receive them until our next delivery arrives several days later. If possible, please request those items on another order 3-7 days after your first was picked up.

I received my order and some products were incorrect. What should I do?

While we do our very best to pick the right products, this does occasionally happen due to insufficient information submitted through the form or staff error. If this happens, please contact us right away and let us know so we can make it right.

814 Main Street E
Menomonie WI 54751
(715) 231-3663

Menomonie Market Food Co-op is a community-owned grocery store and deli in downtown Menomonie focused on providing local, organic, and sustainable products.

Stay Connected

Join 3,500+ others getting access to exclusive sales, news, and much more.

On The Grid

Follow along on Instagram for updates on new products, sales, and store events.

814 Main Street E
Menomonie WI 54751
(715) 231-3663

Menomonie Market Food Co-op is a community-owned grocery store and deli in downtown Menomonie.

Stay Connected

Join 3,500+ others getting access to exclusive sales, news, and much more.

On The Grid

Follow along on Instagram for updates on new products, sales, and store events.

814 Main Street E, Menomonie, WI 54751  •  (715) 231-3663  •  © 1973-2020 Menomonie Market Food Co-op.

GET SAVINGS SENT TO YOUR INBOX

© 2020 Menomonie Market Food Co-op