To learn how to place an order from start to finish, click here to view our ordering tutorial.

There is no limit to the number of orders you can place on our eCommerce website.

There are no restrictions on the number of orders you can place; however, we recommend limiting your order frequency to one larger order per week. That way time slots are available for more people.

No, there is no minimum amount required to place an order.

No, you do not have to be an owner to place an order on our eCommerce website. If you’re not an owner, you can check out as a guest. Owners just receive special features such as online order history, owner deals pricing, shopping lists, a declining balance spending tool, and more. If you’re interested in accessing these features, click here to learn more about becoming an owner.

Yes, you are able to cancel your order up until our team has started fulfilling it.

If you’re ordering during store hours, call 715-231-3663 and dial 0 to speak to our customer service team. If you’re ordering outside of store hours, please email info@mmfc.coop, and we’ll reply as soon as possible.

If you’re an owner, yes, you must first register your owner account on our eCommerce website by following this tutorial before placing an order. You must then log in each time you want to place another order. If you’re not an owner, you can place an online order via guest checkout.

Click here to visit our eCommerce website. You can then view items by department by clicking the department names in the main menu at the top of the page if on desktop or by clicking the menu icon in the upper left corner of your screen. You can also search for products in the search bar, and if you’re an owner, you can view items you’ve previously purchased by following this tutorial.

Yes. This site functions like any other online store on which you select a product, add it to your cart, and complete a checkout process.

Partially, yes. All of the products we carry at our Menomonie location that are currently in season are available for purchase on our eCommerce website. Our plan is to make all of the products available at our Eau Claire store available to shop online once a bigger store is built.

Due to the COVID-19 outbreak, we are experiencing supply chain interruptions in some product lines. We ask for your substitution preferences just in case one of the products you request is unavailable.

Yes, you can now designate substitution preferences for each individual product in your cart. Do so by checking the “Allow Substitutions” box in your cart and listing the preferred substitution product in the “Add Item Instructions” box under the item. For a step-by-step tutorial on how to do so, click here.

When you pick up your order, our staff will do their best to let you know which items were out of stock.

We accept all major credit cards, declining balances, and EBT cards as payment methods. Cash, checks, and gift cards are not accepted for curbside pickup orders at this time.

Unfortunately, cash is not an accepted payment method for curbside pickup at this time.

A declining balance is a budgeting tool included with every ownership account that allows owners to load money onto their account and pay for their orders without having to run a card every time. To add money to your declining balance, log into your account on our eCommerce website and visit Profile > Wallet. Or call 715-231-3663, dial 0, and have a payment method ready.

Currently, the only ways to add funds to your declining balance are by doing so in-store at checkout or by calling 715-231-3663 with a payment method ready.

Unfortunately, gift cards are not an accepted payment method for curbside pickup at this time.

Yes, but EBT cards are not an accepted payment method through our eCommerce website. To pay with your EBT card, select “EBT Food Stamps” as your payment method. When it’s time for pickup, drive to our store, park, call 715-231-3663, dial 0, and tell our customer service team you’re here to pick up your order and need to pay with your EBT card. Our staff will then come to get your card, charge it, and bring your order and EBT card back out to your vehicle.

The earliest available pickup time slots are no earlier than four hours out, as long as they are not filled.

A limited number of time slots are available each hour from 11:00am-7:00pm. Once the time slots are filled, you won’t be able to select them through the form.

No, there is no pickup fee for curbside pickup at our Menomonie store. Delivery to Eau Claire will be $5 when available.

When it’s time to pick up your order, head to our store, park, call 715-231-3663, dial 0 to speak to our customer service team, and tell them you’re here to pick your order. They will then bring your order out to your vehicle.