Have your online order delivered to our Eau Claire store for $5 by choosing “Delivery to Eau Claire Store” at checkout.
Online Shopping Currently
Available from our Menomonie Store Only
View all of our Menomonie store’s products online, place an order for curbside pickup, and more on our eCommerce website.
On top of being able to browse all of our products and place an order for curbside pickup, owners get
exclusive access to these additional features once you log in to your account online.
Make sure to set a password and log in to your owner account on our eCommerce site before you place an online order to access Owner Deals and other exclusive features including order history and shopping lists.
On top of being able to browse all of our products and place an order for curbside pickup, owners get exclusive access to these additional features after logging in to their accounts online.
For a peek at the cool features on our eCommerce website, watch the launch video from June 2020.
In it, we shared a preview of the features available to everyone including browsing products, brands, and prices, and we shared a look at exclusive features available to Menomonie Market Food Co-op owners including order history, shopping lists, and a virtual wallet.
Get an email sent to your inbox the second our new eCommerce website launches by subscribing to the Menomonie Market Food Co-op email list now!
Have a question about our eCommerce website? Read through these detailed tutorials that walk you through using these features step-by-step.
Read a tutorial on how to log in to your online owner account for the first time.
Read a tutorial on how to place an order for curbside pickup on our eCommerce website.
Read a tutorial on how to search for and find products on our eCommerce website.
Read a tutorial on how to create and use shopping lists on our eCommerce website.
Read a tutorial on how to view your order history on our eCommerce website.
Read a tutorial on how to view all of the products you previously purchased in-store on our eCommerce website.
Have questions before or during the order process? Check below for answers to frequently asked questions, then contact us here if you still need help.
I'm new. How do I place an order from start to finish?
How many orders can I place?
There is no limit to the number of orders you can place on our eCommerce website.
How often should I order?
There are no restrictions on the number of orders you can place; however, we recommend limiting your order frequency to one larger order per week. That way time slots are available for more people.
Is there a minimum order?
No, there is no minimum amount required to place an order.
Do I need an account or have to be an owner to order?
No, you do not have to be an owner to place an order on our eCommerce website. If you’re not an owner, you can check out as a guest. Owners just receive special features such as online order history, owner deals pricing, shopping lists, a declining balance spending tool, and more. If you’re interested in accessing these features, click here to learn more about becoming an owner.
Can I cancel my order after it’s placed?
Yes, you are able to cancel your order up until our team has started fulfilling it.
I'm having problems placing an order. What do I do?
Do I have to log in to place an order?
If you’re an owner, yes, you must first register your owner account on our eCommerce website by following this tutorial before placing an order. You must then log in each time you want to place another order. If you’re not an owner, you can place an online order via guest checkout.
I’m not good at using technology. How do I place an order?
If you have limited internet access or are having trouble placing an order, call us at 715-231-3663 between the hours of 8:00am-8:00pm, and we’ll help you place an order over the phone if needed. Due to the volume of calls we are currently receiving and placing, please try not to use this option if you can.
I’m severely immunocompromised. Can I still order?
Yes, we can make pickup arrangements that allow for further social distancing if needed. Please list your request in the “Order Instructions” box in your cart before checking out.
How do I know if my order was successfully submitted?
If your order was submitted successfully, you will see a confirmation message on-screen and will receive a confirmation email. If you do not receive a confirmation email, check your Spam or Promotions folder first. If you can’t find an email, check the list of pending transactions for the card you used to see if there’s one from us. If you didn’t receive an email and see a pending charge, contact us to make sure we received your order. If you didn’t receive an email and don’t see a pending charge, try submitting your order again.
How do I shop for the products I need?
Click here to visit our eCommerce website. You can then view items by department by clicking the department names in the main menu at the top of the page if on desktop or by clicking the menu icon in the upper left corner of your screen. You can also search for products in the search bar, and if you’re an owner, you can view items you’ve previously purchased by following this tutorial.
Do I need to add products to a cart?
Yes. This site functions like any other online store on which you select a product, add it to your cart, and complete a checkout process.
Are all of your products listed online?
Partially, yes. All of the products we carry at our Menomonie location that are currently in season are available for purchase on our eCommerce website. Our plan is to make all of the products available at our Eau Claire store available to shop online once a bigger store is built.
Why do you ask for my substitution preferences?
Due to the COVID-19 outbreak, we are experiencing supply chain interruptions in some product lines. We ask for your substitution preferences just in case one of the products you request is unavailable.
Can I set my substitution preferences by product?
Yes, you can now designate substitution preferences for each individual product in your cart. Do so by checking the “Allow Substitutions” box in your cart and listing the preferred substitution product in the “Add Item Instructions” box under the item. For a step-by-step tutorial on how to do so, click here.
What happens if some items are out of stock?
When you pick up your order, our staff will do their best to let you know which items were out of stock.
Are there items that are regularly out of stock right now?
We are currently experiencing supply shortages of some products, but the brands and products affected vary week to week. If a product you order is out of stock and substitution preferences are included with your order, we will substitute them with a comparable product of a similar or lower price.
I left something off my list. Can I add it after?
Unfortunately, we cannot change or add to curbside pickup orders after they are received.
What payment methods are accepted?
We accept all major credit cards, declining balances, and EBT cards as payment methods. Cash, checks, and gift cards are not accepted for curbside pickup orders at this time.
Can place an order for curbside pickup and pay with cash?
Unfortunately, cash is not an accepted payment method for curbside pickup at this time.
What is a declining balance?
A declining balance is a budgeting tool included with every ownership account that allows owners to load money onto their account and pay for their orders without having to run a card every time. To add money to your declining balance, log into your account on our eCommerce website and visit Profile > Wallet. Or call 715-231-3663, dial 0, and have a payment method ready.
How do I load money onto my declining balance?
Can I pay with a gift card?
Unfortunately, gift cards are not an accepted payment method for curbside pickup at this time.
Can I pay with an EBT card?
Yes, but EBT cards are not an accepted payment method through our eCommerce website. To pay with your EBT card, select “EBT Food Stamps” as your payment method. When it’s time for pickup, drive to our store, park, call 715-231-3663, dial 0, and tell our customer service team you’re here to pick up your order and need to pay with your EBT card. Our staff will then come to get your card, charge it, and bring your order and EBT card back out to your vehicle.
Can I use Double Dollars vouchers?
Yes, you can use your Double Dollars vouchers for orders to be picked up on Tuesdays. We will ask for them when we ask for your EBT card at pickup. We will also distribute any new Double Dollars vouchers earned at that time.
What happens if all of the money I add to my declining balance isn’t used for this order?
If funds are left on your declining balance after placing your order, they will remain on your balance and be available next time you place an online order for curbside pickup or shop in-store.
When is the soonest I can pick up an order?
The earliest available pickup time slots are no earlier than four hours out, as long as they are not filled.
How many pickup time slots are available?
A limited number of time slots are available each hour from 11:00am-7:00pm. Once the time slots are filled, you won’t be able to select them through the form.
Is there a pickup fee?
No, there is no pickup fee for curbside pickup at our Menomonie store. Delivery to Eau Claire will be $5 when available.
How do I pick up my order?
When it’s time to pick up your order, head to our store, park, call 715-231-3663, dial 0 to speak to our customer service team, and tell them you’re here to pick your order. They will then bring your order out to your vehicle.
I received my order and several items were out of stock. What should I do?
Do not place a second order for the out-of-stock items as soon as you get home. Chances are that we won’t receive them until our next delivery arrives several days later. If possible, please request those items on another order 3-7 days after your first was picked up.
The Chippewa Valley’s
814 Main Street E.
1117 S. Farwell Street
Eau Claire, WI
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814 Main Street E.
Menomonie, WI 54751
1117 S. Farwell Street
Eau Claire, WI 54701
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