Live Updates on COVID-19
Update published on March 24th at 9:00am
As the COVID-19 situation continues to develop daily and new government orders go into effect, we are making the following additional changes in-store.
Friendly reminder that our store hours have changed to 10:00am-7:00pm daily. Made-to-order sandwich hours have also changed to 11:00pm-4:00pm daily.
Effective immediately, our deli is no longer offering hot bar meals, hot $4 dinner, or hot soup until further notice. An announcement will be made when these meals are available again. Until then, we will still have chilled $4 dinners available for carry out only, limited rotisserie chickens, grab & go meal solutions such as casseroles and macaroni & cheese, breakfast burritos, made-to-order signature sandwiches, and limited grab & go salads.
To promote social distancing, we have placed signage and markers on the floor at checkout. We’re asking all shoppers to stand behind them while in line to ensure everyone remains six feet apart. We’re also installing plexiglass barriers to protect our cashiers from exposure while scanning and bagging groceries.
Online Orders for Curbside Pickup
NEW! Starting this week, we are accepting online orders through our new personal shopping service.
How It Works:
1. Visit our new Personal Shopping page here to view the form.
2. Enter your contact information, select a pickup date and time slot, build your grocery list (with substitution preferences included), and select your payment method.
3. Submit your order.
4. Come to our store during the time slot on the pickup date you requested, park, call our store from your vehicle, dial 0, and let our staff know you’re here to pick up your order.
5. We’ll bring your order to your vehicle.
Last week, we implemented several initiatives to take care of our staff and show our appreciation for their hard work during this crazy time. These include offering a hero bonus for anyone working (as long as we are financially able to do so), continuing our policy of allowing staff to go into negative PTO if needed, working with staff as best we can on their schedules to limit exposure, and more.
Unfortunately, National Co+op Grocers has informed us that they will be suspending our Fresh Deals promotional program through at least June 1st due to limited product availability from our suppliers. That means that after March 31st, these deals on fresh produce, meats, and cheese will not be available in-store. We will make an announcement when they are available again, and we are exploring other ways to offer discounts on these products until they are.
Update published on March 19th at 9:00am
Effective immediately, we are temporarily suspending special orders. At this time, we can’t guarantee any special orders placed will be fulfilled due to disruptions in our supply chain and our distributors limiting the size of our orders. We will make an announcement as soon as they’re available again. Please reach out to us if you have any questions or need us to check our inventory for specific products.
Update published on March 18th at 2:00pm
As we all continue to adapt to our ever-changing world, we are doing absolutely everything we can to keep our store open for you. We’re announcing further changes that have either already gone into effect or will go into effect early next week.
Starting Monday, Mar. 23rd, we are changing our store hours to 10:00am-7:00pm daily. This will give our team more time to stock shelves, deeply clean our store, and offer two new services that will help us keep them (and you) safe—Personal Shopping and Online Deli Orders. More information about both is listed below.
All customers will still be able to shop during the hours we are open, but we strongly encourage all elderly, as well as those with compromised immune systems, to shop right away in the morning when our store is at its cleanest.
We are still strongly encouraging all owners to add money to the declining balance tool so it can be used for payment during shopping trips. Should we be forced to close our doors to the public and move all orders to call-in or online only, this will be the easiest way to pay. You can do so by calling our store at 715-231-3663 with a payment method ready.
Deli & Seating Area
• We have closed our seating area.
• We have changed all deli offerings to carry out only. This includes our hot bar, signature sandwiches, soups, $4 Dinner, etc. At this time, all of these meal options are still available.
• We have moved our coffee press pots behind the deli counter. If you’d like a cup of coffee, our deli staff will serve it to you.
• Our bulk department is no longer self-serve. Per state order, items are now packaged. Bulk spices and nut butter grinders remain on the floor, but an employee must help you with those products.
• All produce has been individually bagged.
Online Orders, In-Store Pickup, & Drive Up
Our staff has spent the last few days building a new online order system for deli orders and groceries. These services are currently being tested by a small number of owners so we can work out any bugs. Our goal is to make them available to more shoppers next week, so watch for an official announcement on our channels if you’re interested in using them.
Events & Programs
We are suspending all events and programs until further notice. This unfortunately includes our Fund Our Foodshed grant program. We WILL still be distributing grants in some form this year, but we are unsure when and how.
A HUGE Thank You to our Staff
Finally, we want to take a moment to recognize the hard work of our staff during what’s been such a difficult time for all of us. Our store has been busier than ever over the last week, and we so appreciate the way our staff has tried to make your shopping trips with us as cheerful and close to normal as possible.
As always, please reach out to us via phone call, email, or social media if you have any questions. We also encourage watching our channels for announcements as things continue to change.
Update published on March 15th at 8:00pm
At the time of writing this update, there have still been no confirmed cases of COVID-19 reported in Dunn County, but we want to do everything we can to keep our shoppers, staff, families, and friends healthy and thriving. That said, we’ve decided to implement these further precautionary measures effective tomorrow morning:
We are encouraging all owners to add money to the declining balance tool for hands-free use (meaning you won’t have to touch our credit card readers) so it can be used for payment during all shopping trips planned for at least the next few weeks.
Deli & Seating Area
• We are temporarily closing our salad bar. Prepackaged, cold salads, sandwiches, and more will still be available in our grab & go deli case.
• We are temporarily changing our hot bar from self-serve to cafeteria-style. All meals will be served in disposable, to-go containers only. Reusable plates, silverware, and cups will be temporarily unavailable.
• Our seating area will remain open for now; however, we are moving all outdoor tables back outside and rearranging the remaining tables so they are all six feet apart.
Our bulk department will remain open for now, but gloves will be required to use the scoops.
We are temporarily closing our classroom and postponing all community classes through April 5th. Rescheduled dates will be announced at a later time, and refunds will be available to any attendees who have already registered. Our staff will get in touch with affected attendees and classroom renters early this week. If you have questions about either, please contact our Outreach & Education Coordinator, Becca Schoenborn, via email at email@example.com.
Online Orders, In-Store Pickup, & Drive Up
• Our staff has already begun planning the logistics of launching these services for deli orders and groceries. Our hope is to launch them this week, but an official announcement will be shared as soon as they are available.
• Once launched, we will be adding the ability to make donations online for anyone interested in providing hot meals, groceries, and supplies for those who need it. In-person donations are already available in-store at checkout.
Our staff is exploring other ways we can be there for our community in this time of need. These include making calls to our elderly and homebound owners to check in and make sure they have the groceries and supplies they need, accepting signups from any owners who would like to volunteer to drive grocery deliveries to those who can’t make it to our store, accepting donations for hot meals, and more.
If you have any questions at all, are in need of our services, would like to volunteer, or have other ideas on how we can serve you during this time, please don’t hesitate to contact us via phone call, email, or social media. Keep an eye on this post for further updates to be shared this week.
Update published on March 12th at 2:00pm
Just as a precaution, we are temporarily discontinuing passive sampling and our kids free fruit program in-store. All events and sales are currently scheduled to proceed as planned, including our 5th Annual CSA Fair this Saturday from 11:00am-2:00pm.
Update published on March 11th at 3:30pm
At this time, there have been no confirmed cases of COVID-19 coronavirus in Dunn County, but as this situation continues to develop, we want you to know that we are proactively preparing for a possible outbreak or service interruption at our co-op.
Menomonie Market Food Co-op is committed to keeping our doors open and our shelves stocked so you can continue to pick up any of the resources you need. The safety of our shoppers and staff is our first priority, and we will be following all local, state, and federal recommendations during this outbreak. We also have an emergency preparedness plan that our managers are already referencing.
What We’re Doing Now
• We are monitoring the guidelines for the food industry as established by the Wisconsin Department of Health Services and the CDC and will follow recommendations.
• We are using cleaning supplies that are recommended by the CDC.
• We have implemented an even more thorough cleaning schedule of common surfaces such as light switches, door handles, and other more public surfaces with cleaning agents to be executed multiple times each day.
• While we always expect our staff to wash their hands, we are reminding and encouraging more frequent washing of hands.
• We are focused on maintaining a good supply of our usual merchandise, as well as additional emergency preparedness items that you might need.
How We’ve Been Affected So Far
Supply on some shelf-stable items has tightened, and this has led to a few out-of-stocks. Products currently affected are bathroom tissues, hand sanitizers, and some cleaning supplies. Our manufacturers are trying to replenish inventories as quickly as possible, and we are doing our best to keep items in stock by increasing order quantities or finding alternate sources when available. If you are in search of a particular product that may be out of stock at our store, feel free to give us a call, and we’ll be happy to check our inventory for you.
What We’ll Do if More Cases Are Confirmed in our Area
• We will consider postponing or cancelling some upcoming events. This includes community classes and our Cheese Madness Sampling Event on Friday, April 3rd. Refunds will be issued for any cancelled classes or events.
• We will temporarily suspend all passive sampling and the free fruit program for kids.
• We may temporarily suspend the use of reusable plates and bowls.
• As always, we will do everything we can to work through scheduling issues with our staff. If staff come to work sick, we will ask them to return home. No disciplinary action will be issued to staff for absences during this time.
• In the event of a mandatory quarantine, a store shut down, or a supply chain disruption, we will be prepared to address the need for essential functions of the business to be performed from home.
What You Can Do
• If you know you have had contact with someone that is a presumptive positive case of coronavirus, please stay home. Please do not send your family members, or anyone else with whom you have had contact, to the store.
• If you would prefer to order products over the phone, we will gladly place special orders for you. Reminder that all owners receive 10% off case orders.
• Instead of clearing our shelves to stock up on staple items (bathroom tissue, sanitizers, etc.), please place special orders for cases. If the products are available from our suppliers, they will arrive at our store within a few days for you to pick up.
To stay informed with the latest, accurate information regarding this outbreak, we recommend the following resources:
• World Health Organization (WHO)
• World Health Organization Mythbusters Page
• Medline Plus (A service from the U.S. National Library of Medicine)
Most importantly, we want you to know that we are here to serve you, and we will be transparent about our plans to prevent the further spread of this illness should an outbreak occur in our community. We only have your best interest in mind, and we will continue doing everything we can to ensure that our co-op is a safe place and that you feel comfortable shopping here.
Further updates will be made to this post as this situation develops. If you have any questions at all, please contact us at (715) 231-3663 or firstname.lastname@example.org. As always, our staff is happy to help in whatever way we can!