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How to Place an Order for Curbside Pickup on our eCommerce Website

If you’re new to using our eCommerce website, follow this step-by-step tutorial to place an order for curbside pickup.

Placing an Order for Curbside Pickup

1. To begin the online order process, do one of the following based on your ownership status:

a. If you’re not an owner, click this link to visit our eCommerce website.

b. If you’re an owner who has already claimed your in-store owner account on our eCommerce website, click here to log into your account (if not already logged in).

c. If you’re an owner and you have not yet claimed your in-store owner account on our eCommerce website, please click this link and follow the steps listed in that tutorial before trying to place an order. You must claim your in-store owner account on our eCommerce website with the email address or phone number listed as the main owner’s contact information on your owner account before placing an order to access Owner Deals pricing and exclusive features available just for owners.

2. Browse through our products by department by clicking the categories listed in the main navigation at the top of the page. If you can’t find a product, you can also search for it in the search bar at the top of the page if on desktop or by clicking the search icon in the top right corner if on mobile.

3. When you locate the product you want to buy, click the “Add to Cart” button if on desktop or the + icon in the top right corner of the product photo if on mobile.

4. Repeat Steps #2-3 until you have added all of the products you’d like included in your order to your cart.

5. When you’re ready to check out, click the cart icon in the top right corner. A slide-out showing all of the products currently in your cart should appear. If your order looks complete, click the “Go to Checkout” button.

6. If you don’t want any of the products in your order substituted for others of a similar or lower price should they be out of stock, continue to Step #7. If you’d like substitutions made for any products that may be out of stock when we fulfill your order, our eCommerce website offers several ways to set your substitutions preferences:

a. If you want all items that are out of stock substituted for another product of a similar or lower price, click the “Allow All Substitutions” checkbox at the top of the cart under the “Order Notes” box.

b. If you only want some items that are out of stock substituted for another product of similar or lower price, click the “Allow Substitutions” checkbox listed under each product’s quantity if you’re shopping on desktop. If you’re shopping on mobile, click the three dots next to the quantity box, then click the “Allow Substitutions” button. If you’d like to designate a specific substitution, continue to Step 6c.

c. If you want all or some items that are out of stock substituted with specific products and have already checked your preferred substitutions box listed in Steps 6a and 6b, type the product brand and name you’d like as the substitution into the Item Notes box if you’re shopping on desktop. If you’re shopping on mobile, click the three dots next to the quantity box, click the “Add a Note About This Item” button, type the product brand and name you’d like as the substitution into the box, and click the “Save” button.

7. If you have any order instructions or promo codes to include with your order, enter them into the “Order Notes” or “Coupons” boxes in the top of the cart.

8. When you’re ready to submit your order, click the “Continue” button. The page should reload, and you should see four steps to submit your order. Follow these steps based on your ownership status:

a. If you’re an owner:

i. Step #1: Enter your first name, last name, email address, and phone number you’d like linked to this order, then click the “Continue” button.

ii. Step #2: Select your pickup date and time from the available options, then click the “Continue” button.

iii. Step #3: Choose your payment method.

1. Debit or Credit Card: If you already have cards securely saved in your online owner account, select the card you wish to use to pay for your order from the dropdown, then click the “Apply” button. If you do not have cards saved to your online owner account, click the “Add a New Card” button, enter your card information into the pop-up window, click the “Save Card” button, then click the “Apply” button.

2. Wisconsin QUEST EBT Card: Click the “Pay Later” tab, and choose the “EBT Food Stamps” method, select the “EBT Food Stamps” option, and click the “Apply” button.

3. Declining Balance: Click the “Declining Balance” tab, make sure you have enough in your available balance to cover the entire order, then click the “Apply” button. If you do not have enough funds available on your declining balance to cover the order total, please choose another payment method.

iv. Step #4: If your order looks correct and you’re ready to place it, click the “Confirm Order” button to submit it.

b. If you’re not an owner:

i. Step #1: Enter your first name, last name, email address, and phone number you’d like linked to this order, then click the “Continue” button.

ii. Step #2: Select your pickup date and time from the available options, then click the “Continue” button.

iii. Step #3: Choose your payment method.

1. Debit or Credit Card: Enter your card information, then click the “Apply” button.

2. Wisconsin QUEST EBT Card: Click the “Pay Later” tab, and choose the “EBT Food Stamps” method, select the “EBT Food Stamps” option, and click the “Apply” button.

iv. Step #4: If your order looks correct and you’re ready to place it, click the “Place Order” button to submit it.

9. Once your order is submitted, the page should reload with a confirmation message, and an order confirmation email should be sent to the email address you listed in Step #8.

10. After your order is received, our team will shop for your products, make any substitutions, and complete the transaction. If we have any questions about your order or if you are paying with a Wisconsin QUEST EBT card, we’ll call the number listed on the order before it’s complete. Once your order is filled and rung through our register, you’ll receive an emailed receipt with a message letting you know that your order is ready for pickup.

11. When it’s time to pick up your order, head to our store, park in a spot, call 715-231-3663, dial 0 to speak to our Customer Services Team, and tell them you’re here to pick your order. They will then bring your order out to your vehicle.

Still have a question or need help shopping on our eCommerce website? Click here to view all of our tutorials.

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