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How to Place an Order for Curbside Pickup on our eCommerce Website

If you’re new to using our eCommerce website, follow this step-by-step tutorial to place an order for curbside pickup.

Placing an Order for Curbside Pickup

1. To begin the online order process, do one of the following based on your ownership status:

a. If you’re not an owner, click this link to visit our eCommerce website.

b. If you’re an owner who has already registered your in-store owner account on our eCommerce website, click here to log into your account (if not already logged in).

c. If you’re an owner and you have not yet registered your in-store owner account on our eCommerce website, please click this link and follow the steps listed in that tutorial before trying to place an order. You must register your in-store owner account on our eCommerce website with the email address or phone number listed on your owner account before placing an order to access owner deals pricing and exclusive features available just for owners.

2. Browse through our products by department by clicking the categories listed in the main navigation at the top of the page. If you can’t find a product, you can also search for them in the search bar at the top of the page.

3. When you locate the product you want to buy, click the “Add to Cart” button.

4. Repeat Steps #2-3 until you have added all of the products you’d like included in your order to your cart.

5. When you’re ready to check out, click the cart icon in the top right corner.

6. If you don’t want any of the products in your order substituted for others of a similar or lower price should they be out of stock, continue to Step #7. If you’d like substitutions made for any products that may be out of stock when we fulfill your order, our eCommerce website offers several ways to set your substitutions preferences:

a. If you want all items that are out of stock substituted for another product of similar or lower price, click the “Allow All Substitutions” checkbox at the top of the cart.

b. If you only want some items that are out of stock substituted for another product of similar or lower price, click the “Allow Substitutions” checkbox listed under each product’s name.

c. If you want all or some items that are out of stock substituted with specific products and have already checked your preferred substitutions box listed in Steps 6a and 6b, click the “Add Item Instructions” button under each product’s name and type in the product you’d like as the substitution.

7. If you have any order instructions or promo codes to include with your order, enter them into the “Order Instructions” or “Coupons” boxes in your cart then click the “Order now” button.

8. The page should reload, and you should see four steps to submit your order. Follow these steps based on your ownership status:

a. If you’re an owner:

i. Step #1: Enter your first name and last name, select the email address and phone number you’d like linked to this order from the dropdowns, and click the “Continue” button.

ii. Step #2: Click the “Curbside Pickup” radio button as your pickup method, choose your pickup date and time from the dropdowns, and click the “Continue” button. Note: There is a $5 pickup fee for orders under $150 and free pickup for orders over $150.

iii. Step #3: Choose your payment method.

1. Declining Balance: If you’d like to pay with your declining balance and have enough funds available to cover the order total, choose “Declining Balance.” If you don’t have enough funds available to cover the order total and want to use it, navigate to Profile > Wallet and add more funds.

2. Credit Card: If you want to pay with a credit card, choose the “Pay with Card” option, enter your card information, and click the “Pay” button.

3. Wisconsin QUEST EBT Card: Choose the “EBT Food Stamps” method and click the “EBT Food Stamps” button.

iv. Step #4: If your order looks correct and you’re ready to place it, click the “Confirm Order” button to submit it.

b. If you’re not an owner:

i. Step #1: Enter your first name and last name, email address, and phone number you’d like linked to this order and click the “Continue” button.

ii. Step #2: Click the “Curbside Pickup” radio button as your pickup method, choose your pickup date and time from the dropdowns, and click the “Continue” button. Note: There is a $5 pickup fee for orders under $150 and free pickup for orders over $150.

iii. Step #3: Choose your payment method.

1. Credit Card: Choose the “Pay with Card” option, enter your card information, and click the “Pay” button.

2. Wisconsin QUEST EBT Card: Choose the “EBT Food Stamps” method and click the “EBT Food Stamps” button.

iv. Step #4: If your order looks correct and you’re ready to place it, click the “Confirm Order” button to submit it.

9. Once your order is submitted, the page should reload with a confirmation message, and an order confirmation email should be sent to the email address you listed in Step #8.

10. After your order is received, our team will shop for your products, make any substitutions, and complete the transaction. If we have any questions about your order or if you are paying with a Wisconsin QUEST EBT card, we’ll call the number listed on the order before it’s complete. Once your order is filled and rung through our register, you’ll receive an emailed receipt with a message letting you know that your order is ready for pickup.

11. When it’s time to pick up your order, head to our store, park in a spot, call 715-231-3663, dial 0 to speak to our customer service team, and tell them you’re here to pick your order. They will then bring your order out to your vehicle.

Still have a question or need help shopping on our eCommerce website? Click here to view all of our tutorials.

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