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FACE MASKS NOW REQUIRED

It’s time to mask up, Menomonie! To keep our guests and staff safe and slow the spread of COVID-19, face coverings over your mouth and nose are required to enter our store starting July 24th. If you don’t have a face covering or can’t wear one, you can:

Ask Us for a Mask or Shield

at our Front Desk

Place a Curbside Pickup Order

at shop.mmfc.coop

Give Us a Call so We Can Help

at (715) 231-3663

Our COVID-19 Response

At Menomonie Market Food Co-op, we’re always committed to being there for our community, especially during this pandemic that has deeply affected so many of us. Over the last few months, we have taken a number of steps to support our shoppers and staff, including implementing increased safety measures, making operational changes, and more. These include:

Curbside Pickup

We have launched a new online store that guests can use to place an order for no-contact curbside pickup.

Cleanliness

We have increased store cleanliness by implementing multiple sanitations of all public surfaces each day.

Store Hours

We have shortened our hours to 8:00am-8:00pm so we have more time to clean and stock our shelves.

Occupancy

We are monitoring our store’s occupancy to comply with local limits and ensure social distancing.

Protective Gear

We are providing face masks and gloves to guests and team members who need them free of charge.

Shields & Signs

We have installed plexiglass shields and signs at checkout to remind shoppers and staff to stay six feet apart.

Self-Service

We have closed some of our self-serve bulk bins and replaced them with packaged options.

Seating Area

We have closed our seating area and temporarily discontinued in-store meal offerings from our deli.

Training

We have cross-trained staff in multiple departments so we can still keep our doors open even if some fall ill.

Product Limits

We are placing product limits on in-demand products when there are supply chain disruptions.

Our Covid-19 Response

At Menomonie Market Food Co-op, we’re always committed to being there for our community, especially during this pandemic that has deeply affected so many of us. Over the last few months, we have taken a number of steps to support our shoppers and staff, including implementing increased safety measures, making operational changes, and more. These include:

Curbside Pickup

We have launched a new online store that guests can use to place an order for no-contact curbside pickup.

Cleanliness

We have increased store cleanliness by implementing multiple sanitations of all public surfaces each day.

Store Hours

We have shortened our hours to 8:00am-8:00pm so we have more time to clean and stock our shelves.

Occupancy

We are monitoring our store’s occupancy to comply with local limits and ensure social distancing.

Protective Gear

We are providing face masks and gloves to guests and team members who need them free of charge.

Shields & Signs

We have installed plexiglass shields and signs at checkout to remind shoppers and staff to stay six feet apart.

Self-Service

We have closed some of our self-serve bulk bins and replaced them with packaged options.

Seating Area

We have closed our seating area and temporarily discontinued in-store meal offerings from our deli.

Training

We have cross-trained staff in multiple departments so we can still keep our doors open even if some fall ill.

Product Limits

We are placing product limits on in-demand products when there are supply chain disruptions.

Frequently Asked Questions

Have questions about our COVID-19 response? Check below for answers to our most frequently asked questions, then contact us if you still need help.

Customer Experience

Have your store hours changed? If so, what are they?

To continue serving our community and adhere to occupancy limits, we have temporarily changed our store hours from 7:00am-9:00pm to 8:00am-8:00pm; however, orders can be placed for curbside pickup anytime.

Are guests required to wear masks in-store?

Menomonie Market is an essential business open to the public. To provide a safe place for our staff to work and our customers to shop, we require face coverings for all staff and shoppers. To shop inside of our retail space, you must wear a mask, bandana, scarf, plastic shield, or other covering that covers your mouth and nose. If you don’t have a mask, we will give you one.

The EEOC considers COVID-19 a direct threat in the workplace. Under the ADA, businesses may provide reasonable accommodations for those with medical exceptions when there is a direct threat to ensure safety but still allow the provision of an equal opportunity to our store. If you are unable to wear a face covering in the store, are hearing impaired, or simply need additional support to shop, we are providing the following accommodations:

1. Online shopping and curbside pickup. This program is accessible by everyone at shop.mmfc.coop. All products and all forms of payment are possible. You may shop from the comfort of your own home, 24 hours a day. If shopping online poses a technical problem or you need help with payment options, please call us at (715) 231-3663.

2. Face shields. We allow customers to shop in the store using a clear face shield as accommodation for medical conditions that prevent a mask directly over the face. If you don’t have a face shield, we will lend you one for your time in the store.

3. Written instructions. The hearing impaired may request written communication with our staff in the store or through our curbside pickup service.

4. Personalized service. If you cannot utilize the accommodations listed above, our staff is happy to step outside and get a grocery list to shop for you or to put you in touch with a volunteer owner at the co-op who is willing to shop for you.

To discuss this further, or if you have ideas on how we can accommodate you, please be in direct communication with Crystal Halvorson, our General Manager.

Do you sell face masks or other protective equipment?

Yes, we stock a limited number of face covering options in-store and also have some disposable masks available for free.

Have you made any special accommodations for guests at greater risk?

We are encouraging our elderly guests and those at greater risk to use our no-contact curbside pickup service. If shopping in-store is absolutely necessary, we recommend sending a relative or friend to shop for them or to shop in-store right away when the store opens at 8:00am and is at its cleanest.

How does curbside pickup work?

When you place an order online, you will be asked to choose a time slot for picking up your groceries. When you arrive to get your order, you may park in our lot and place a call to the store. You will be asked for your name and a description of your vehicle. A staff member will then deliver your groceries to you in the parking lot. If you order alcohol, you will need to stop at the customer services desk to show ID before picking up your order.

Will the items I need be in stock?

While we have experienced short supply of some products, our shelves have been well-stocked throughout the pandemic, and our supply chain has mostly caught up with the increase in demand we experienced a few months ago. The only products that may still be low in stock are toilet paper, soaps, and some shelf-stable foods. If anything changes, we’ll share an update via our website, email, and social media.

Can I bring my own reusable bags during the COVID-19 outbreak?

Yes, you may continue to bring your own bags; you will just be asked to bag your own items if you choose this option.

Can I return products during the COVID-19 outbreak?

We accept returns on products for any reason. You will still receive credit for an item you purchased from us if you wish to return it. However, if you have taken an item home with you, we will not be able to accept a physical return to our store.

I have a question. What’s the best way to get help?

If you have a question during our temporary store hours of 8:00am-8:00pm the quickest way to get in touch with us is to call (715) 231-3663 and dial 0 to speak to a customer service team member. If your question is not urgent, you can also reach us via email at info@mmfc.coop.

Employees

What are you doing to support your staff during this time?

One of the benefits we offer our staff is an employee assistance program, or EAP, which offers free, unlimited, confidential counseling and support 24/7. Every Menomonie Market employee is able to access our EAP. In addition, our Sunshine Club has been trying to find new and unique ways to appreciate our staff and have fun at work while remaining physically distant. Finally, our customers and vendors have been sending cards, letters, and messages of support, which are shared with staff in our staff-only area.

How are you monitoring the health and symptoms of your staff?

Our staff must answer five questions asking whether they are exhibiting symptoms and if they have had prior exposure to COVID. If they answer Yes to any of the questions, they may not come in to work that day, and are asked to call a nurses hotline or their healthcare provider to help them determine what actions to take next. If an employee were to develop symptoms while at work, they would be sent home immediately. We have not yet implemented temperature checks or a detailed symptom log, but are prepared to do so if or when the need arises.

Are employees required to wear face masks or coverings while working?

Yes. Employees must wear masks or other face coverings while performing their job duties. We allow for exceptions, such as eating lunch, but ask staff to maintain distance while their masks are removed.

Community

What are you doing to give back to our community during this time?

Over the last few months, we have donated thousands of dollars and food to several local community organizations in need and will continue to do so as the pandemic continues to impact our community.

What community organizations have been supported?

During the outbreak, we have made donations to the Dunn County COVID-19 Relief Fund and the UW-Stout Food Pantry, as well as our usual donations to Stepping Stones of Dunn County and the community organizations we support through our Hill O’ Beans program. We will also be distributing grants to local farmers in some form through our Fund Our Foodshed grant program this fall.

Frequently Asked Questions

Have questions about our COVID-19 response? Check below for answers to our most frequently asked questions, then contact us if you still need help.

Customer Experience

Have your store hours changed? If so, what are they?

To continue serving our community and adhere to occupancy limits, we have temporarily changed our store hours from 7:00am-9:00pm to 8:00am-8:00pm; however, orders can be placed for curbside pickup anytime.

Are guests required to wear masks in-store?

Menomonie Market is an essential business open to the public. To provide a safe place for our staff to work and our customers to shop, we require face coverings for all staff and shoppers. To shop inside of our retail space, you must wear a mask, bandana, scarf, plastic shield, or other covering that covers your mouth and nose. If you don’t have a mask, we will give you one.

The EEOC considers COVID-19 a direct threat in the workplace. Under the ADA, businesses may provide reasonable accommodations for those with medical exceptions when there is a direct threat to ensure safety but still allow the provision of an equal opportunity to our store. If you are unable to wear a face covering in the store, are hearing impaired, or simply need additional support to shop, we are providing the following accommodations:

1. Online shopping and curbside pickup. This program is accessible by everyone at shop.mmfc.coop. All products and all forms of payment are possible. You may shop from the comfort of your own home, 24 hours a day. If shopping online poses a technical problem or you need help with payment options, please call us at (715) 231-3663.

2. Face shields. We allow customers to shop in the store using a clear face shield as accommodation for medical conditions that prevent a mask directly over the face. If you don’t have a face shield, we will lend you one for your time in the store.

3. Written instructions. The hearing impaired may request written communication with our staff in the store or through our curbside pickup service.

4. Personalized service. If you cannot utilize the accommodations listed above, our staff is happy to step outside and get a grocery list to shop for you or to put you in touch with a volunteer owner at the co-op who is willing to shop for you.

To discuss this further, or if you have ideas on how we can accommodate you, please be in direct communication with Crystal Halvorson, our General Manager.

Do you sell face masks or other protective equipment?

Yes, we stock a limited number of face covering options in-store and also have some disposable masks available for free.

Have you made any special accommodations for guests at greater risk?

We are encouraging our elderly guests and those at greater risk to use our no-contact curbside pickup service. If shopping in-store is absolutely necessary, we recommend sending a relative or friend to shop for them or to shop in-store right away when the store opens at 8:00am and is at its cleanest.

How does curbside pickup work?

When you place an order online, you will be asked to choose a time slot for picking up your groceries. When you arrive to get your order, you may park in our lot and place a call to the store. You will be asked for your name and a description of your vehicle. A staff member will then deliver your groceries to you in the parking lot. If you order alcohol, you will need to stop at the customer services desk to show ID before picking up your order.

Will the items I need be in stock?

While we have experienced short supply of some products, our shelves have been well-stocked throughout the pandemic, and our supply chain has mostly caught up with the increase in demand we experienced a few months ago. The only products that may still be low in stock are toilet paper, soaps, and some shelf-stable foods. If anything changes, we’ll share an update via our website, email, and social media.

Can I bring my own reusable bags during the COVID-19 outbreak?

Yes, you may continue to bring your own bags; you will just be asked to bag your own items if you choose this option.

Can I return products during the COVID-19 outbreak?

We accept returns on products for any reason. You will still receive credit for an item you purchased from us if you wish to return it. However, if you have taken an item home with you, we will not be able to accept a physical return to our store.

I have a question. What’s the best way to get help?

If you have a question during our temporary store hours of 8:00am-8:00pm the quickest way to get in touch with us is to call (715) 231-3663 and dial 0 to speak to a customer service team member. If your question is not urgent, you can also reach us via email at info@mmfc.coop.

Employees

What are you doing to support your staff during this time?

One of the benefits we offer our staff is an employee assistance program, or EAP, which offers free, unlimited, confidential counseling and support 24/7. Every Menomonie Market employee is able to access our EAP. In addition, our Sunshine Club has been trying to find new and unique ways to appreciate our staff and have fun at work while remaining physically distant. Finally, our customers and vendors have been sending cards, letters, and messages of support, which are shared with staff in our staff-only area.

How are you monitoring the health and symptoms of your staff?

Our staff must answer five questions asking whether they are exhibiting symptoms and if they have had prior exposure to COVID. If they answer Yes to any of the questions, they may not come in to work that day, and are asked to call a nurses hotline or their healthcare provider to help them determine what actions to take next. If an employee were to develop symptoms while at work, they would be sent home immediately. We have not yet implemented temperature checks or a detailed symptom log, but are prepared to do so if or when the need arises.

Are employees required to wear face masks or coverings while working?

Yes. Employees must wear masks or other face coverings while performing their job duties. We allow for exceptions, such as eating lunch, but ask staff to maintain distance while their masks are removed.

Community

What are you doing to give back to our community during this time?

Over the last few months, we have donated thousands of dollars and food to several local community organizations in need and will continue to do so as the pandemic continues to impact our community.

What community organizations have been supported?

During the outbreak, we have made donations to the Dunn County COVID-19 Relief Fund and the UW-Stout Food Pantry, as well as our usual donations to Stepping Stones of Dunn County and the community organizations we support through our Hill O’ Beans program. We will also be distributing grants to local farmers in some form through our Fund Our Foodshed grant program this fall.

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© 2020 Menomonie Market Food Co-op

814 Main Street E
Menomonie WI 54751
(715) 231-3663

Menomonie Market Food Co-op is a community-owned grocery store and deli in downtown Menomonie focused on providing local, organic, and sustainable products.

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814 Main Street E
Menomonie WI 54751
(715) 231-3663

Menomonie Market Food Co-op is a community-owned grocery store and deli in downtown Menomonie.

Stay Connected

Join 3,500+ others getting access to exclusive sales, news, and much more.

Follow Us

814 Main Street E, Menomonie, WI 54751  •  (715) 231-3663  •  © 1973-2020 Menomonie Market Food Co-op.